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CUSTOMER PORTAL

Site Selector

Current Site: Serbia and Montenegro

Phone: +414 483 59 111
Email: [email protected]
Address: Coca-Cola HBC AG Turmstrasse 26 Zug 6300 Switzerland Zug 6300 Switzerland

Phone: +374 105 41 028
Email: [email protected]
Address: Coca-Cola HBC Armenia, Tbilisyan Highway Lane, 8/3 Building Yerevan, 0052, Armenia

Phone: +431 610 60 0
Email: [email protected]
Address: Coca-Cola HBC Austria, Clemens-Holzmeister-Straße 6, Vienna, 1100, Austria

Phone: +375 172 10 0210
Address: Coca-Cola Beverages Belorussiya FE, Kolyadichi, Minsk District, 223010, Belarus

Phone: +387 332 84 100
Email: [email protected]
Address: Coca-Cola HBC B-H Sarajevo, Mostarsko raskrsce bb, Hadzici, 71240, Bosnia-Herzegovina

Phone: +359 2 92 14 600
Address: Coca-Cola HBC Bulgaria, Coca-Cola Business Center, 8 Racho Petkov Kazandzhiyata Str., Sofia, 1766, Bulgaria

Phone: +385 124 80 222
Email: [email protected]
Address: Coca-Cola HBC Croatia, Milana Sachsa 1, Zagreb, 1000, Croatia

Phone: +357 228 85 000
Email: [email protected]
Address: Coca-Cola HBC Cyprus, 66 Kyriacos Matsis Ave., Nicosia, 2409 Engomi, Cyprus

Phone: +420 283 01 5111
Email: [email protected]
Address: Coca-Cola HBC Czech Republic, Ceskobrodska 132 9, Praha, 198 21, Czech Republic

Phone: +0224047111
Email: [email protected]
Address: 6th District, industrial zone, Nasr city, Cairo, Egypt

Phone: +372 650 31 00
Address: Coca-Cola HBC Estonia, A.H. Tammsaare tee 92, Tallinn 13423, Estonia

Phone: +302 106 38 1700
Email: [email protected]
Address: Coca-Cola HBC Greece, 60 Kifissias ave, Athens, 151 25 Maroussi, Greece

Phone: +36 24 500 500
Address: Coca-Cola HBC Hungary, Nemedi ut 104, Dunaharaszti, H-2330, Hungary

Phone: +353 188 07 100
Email: [email protected]
Address: Coca-Cola HBC Ireland, Huntstown Business Park, Cappagh Road, Ballycoolin, Dublin 11, Ireland

Phone: +390 227 07 71
Email: [email protected]
Address: Coca-Cola HBC Italia, Piazza Indro Montanelli, 30, Sesto San Giovanni Milano, 20099, Italy

Phone: +383 38 540 690
Address: Km 5 ,rr. Prishtine- Shkup, Prishtine, 10000, Kosovo

Phone: +371 671 09 999
Email: [email protected]
Address: Coca-Cola HBC Latvia, Ulbrokas str. 40, Riga, 1021 Latvia

Phone: +370 5219 9104
Address: Coca-Cola HBC Lithuania, Spaudos str. 6-1, Vilnius, LT- 05132, Lithuania

Phone: +234 127 06 670
Email: [email protected]
Address: Nigerian Bottling Company, Leventis Building, 3rd floor, Iddo House, Iddo PO Box 159, Lagos Nigeria

Phone: +389 226 11 314
Email: [email protected]
Address: Pivara Skopje, Str. 808, No. 12, Skopje, 1000, Republic of North Macedonia

Phone: +482 251 95 100 / 101
Email: [email protected]
Address: Coca Cola HBC Poland, ul. Żwirki i Wigury 16, Warsaw 02-092, Poland

Phone: +402 120 21 400
Email: [email protected]
Address: Coca-Cola HBC Romania, Global City Business Park, Building 2, 10, Bucuresti Nord Str., Voluntari, Ilfov, 077190 Romania

Phone: +8 800 700-77-77
Email: [email protected]
Address: Coca-Cola HBC Eurasia, Novoorlovskaya str. 7, Moscow, 119 633

Phone: +381 11 30 73 100
Email: [email protected]
Address: Coca-Cola HBC Serbia, 14-16, Batajnicki Drum str., Zemun, 11080, Serbia

Phone: +386 158 90 400
Email: [email protected]
Address: Coca-Cola HBC Slovenia, Motnica 9, Trzin, 1236, Slovenia

Phone: +41 (0) 44 835 91 11
Email: [email protected]
Address: Coca-Cola HBC Switzerland, Thurgauerstrasse 134, 8152 Opfikon, Switzerland

Phone: +380 444 90 0707
Email: [email protected]
Address: Coca-Cola Beverages Ukraine, 51st km of St. Petersburg, Highway Velyka Dymerka, Kyiv, 07 400, Ukraine

CUSTOMER PORTAL

Market sites

Site Selector

Current Site: Serbia and Montenegro

Phone: +414 483 59 111
Email: [email protected]
Address: Coca-Cola HBC AG Turmstrasse 26 Zug 6300 Switzerland Zug 6300 Switzerland

Phone: +374 105 41 028
Email: [email protected]
Address: Coca-Cola HBC Armenia, Tbilisyan Highway Lane, 8/3 Building Yerevan, 0052, Armenia

Phone: +431 610 60 0
Email: [email protected]
Address: Coca-Cola HBC Austria, Clemens-Holzmeister-Straße 6, Vienna, 1100, Austria

Phone: +375 172 10 0210
Address: Coca-Cola Beverages Belorussiya FE, Kolyadichi, Minsk District, 223010, Belarus

Phone: +387 332 84 100
Email: [email protected]
Address: Coca-Cola HBC B-H Sarajevo, Mostarsko raskrsce bb, Hadzici, 71240, Bosnia-Herzegovina

Phone: +359 2 92 14 600
Address: Coca-Cola HBC Bulgaria, Coca-Cola Business Center, 8 Racho Petkov Kazandzhiyata Str., Sofia, 1766, Bulgaria

Phone: +385 124 80 222
Email: [email protected]
Address: Coca-Cola HBC Croatia, Milana Sachsa 1, Zagreb, 1000, Croatia

Phone: +357 228 85 000
Email: [email protected]
Address: Coca-Cola HBC Cyprus, 66 Kyriacos Matsis Ave., Nicosia, 2409 Engomi, Cyprus

Phone: +420 283 01 5111
Email: [email protected]
Address: Coca-Cola HBC Czech Republic, Ceskobrodska 132 9, Praha, 198 21, Czech Republic

Phone: +0224047111
Email: [email protected]
Address: 6th District, industrial zone, Nasr city, Cairo, Egypt

Phone: +372 650 31 00
Address: Coca-Cola HBC Estonia, A.H. Tammsaare tee 92, Tallinn 13423, Estonia

Phone: +302 106 38 1700
Email: [email protected]
Address: Coca-Cola HBC Greece, 60 Kifissias ave, Athens, 151 25 Maroussi, Greece

Phone: +36 24 500 500
Address: Coca-Cola HBC Hungary, Nemedi ut 104, Dunaharaszti, H-2330, Hungary

Phone: +353 188 07 100
Email: [email protected]
Address: Coca-Cola HBC Ireland, Huntstown Business Park, Cappagh Road, Ballycoolin, Dublin 11, Ireland

Phone: +390 227 07 71
Email: [email protected]
Address: Coca-Cola HBC Italia, Piazza Indro Montanelli, 30, Sesto San Giovanni Milano, 20099, Italy

Phone: +383 38 540 690
Address: Km 5 ,rr. Prishtine- Shkup, Prishtine, 10000, Kosovo

Phone: +371 671 09 999
Email: [email protected]
Address: Coca-Cola HBC Latvia, Ulbrokas str. 40, Riga, 1021 Latvia

Phone: +370 5219 9104
Address: Coca-Cola HBC Lithuania, Spaudos str. 6-1, Vilnius, LT- 05132, Lithuania

Phone: +234 127 06 670
Email: [email protected]
Address: Nigerian Bottling Company, Leventis Building, 3rd floor, Iddo House, Iddo PO Box 159, Lagos Nigeria

Phone: +389 226 11 314
Email: [email protected]
Address: Pivara Skopje, Str. 808, No. 12, Skopje, 1000, Republic of North Macedonia

Phone: +482 251 95 100 / 101
Email: [email protected]
Address: Coca Cola HBC Poland, ul. Żwirki i Wigury 16, Warsaw 02-092, Poland

Phone: +402 120 21 400
Email: [email protected]
Address: Coca-Cola HBC Romania, Global City Business Park, Building 2, 10, Bucuresti Nord Str., Voluntari, Ilfov, 077190 Romania

Phone: +8 800 700-77-77
Email: [email protected]
Address: Coca-Cola HBC Eurasia, Novoorlovskaya str. 7, Moscow, 119 633

Phone: +381 11 30 73 100
Email: [email protected]
Address: Coca-Cola HBC Serbia, 14-16, Batajnicki Drum str., Zemun, 11080, Serbia

Phone: +386 158 90 400
Email: [email protected]
Address: Coca-Cola HBC Slovenia, Motnica 9, Trzin, 1236, Slovenia

Phone: +41 (0) 44 835 91 11
Email: [email protected]
Address: Coca-Cola HBC Switzerland, Thurgauerstrasse 134, 8152 Opfikon, Switzerland

Phone: +380 444 90 0707
Email: [email protected]
Address: Coca-Cola Beverages Ukraine, 51st km of St. Petersburg, Highway Velyka Dymerka, Kyiv, 07 400, Ukraine

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Material issues

Material issues

We identify and focus on the issues that have the biggest impact on our business and matter most to our stakeholders.

Material issues include the economic, environmental and social risks that could affect our reputation and ability to create value over the short, medium and long term.

At Coca‑Cola HBC we aim to understand and address the issues with the highest impact to our business and our communities. We are always looking to improve our approach to identifying the most important of these risks and impacts, and report on our approach and progress against material issues transparently.

The materiality process provides insights to our business strategy and makes sure that our integrated and sustainability reporting is relevant.

Learning from our stakeholders

Understanding the needs and interests of our stakeholders – including our partners, customers, suppliers and community members and employees – helps us to prioritise our material issues. This in turn helps us develop sustainable business strategies, enabling us to create value in the long term.

We actively seek out our stakeholders’ opinions and insights by:

Organising stakeholder forums
Interviewing key internal decision makers and external partners
Engaging with external stakeholders on an ongoing basis
Surveying over 300 of our leaders from each function, country and the Group as well as more than 360 external stakeholders nominated by our 28 markets and the Group Corporate Office
Considering the material issues list of The Coca‑Cola Company and other bottlers as well as other food and beverage companies
Listening to feedback from our Group Risk Forum

Managing materiality

To ensure good governance, the Social Responsibility Committee of the Board of Directors and the Sustainability Steering Committee, which consists of key subject matter experts and decision makers, regularly review our priorities in light of changing issues and expectations.

We review our material issues annually to make sure that we always reflect new insights from the business and our stakeholders.

Coca‑Cola HBC 2015 Integrated Annual Report (PDF, 8.0mb)