Stakeholder engagement

We engage with our stakeholders to listen, and to understand their insights into the issues that matter most to our communities and our business.

Partnering with people, businesses and organisations that share our interest in a sustainable future and have a stake in our business is essential for our success. Engaging with our stakeholders strengthens our relationships and helps us make better business decisions to deliver on our commitments. 

• We work with our customers, suppliers and other business partners across the value chain every day, as well as with government representatives, civil organisations, academia, intergovernmental organisations, local communities representatives and our consumers
• Our business leaders engage with a variety of international organisations and business associations such as the UN Global Compact and UNESDA 
• As organisational stakeholders of the Global Reporting Initiative (GRI) we can share experiences and learn from people from other companies and industries
• We’re active members of the Corporate Leadership Group on Integrated Reporting, shaping the future of sustainability reporting standards and stakeholder engagement
• Our leaders are active members of local business alliances such as business leaders’ forums, local UNGC networks, business councils for sustainable development and other industry associations, participating at conferences, working with civil organisations and influencing public policy related to key sustainability issues such as health and wellbeing, packaging, water and climate, and matters concerning social sustainability such as labour relations and talent attraction and retention
• We work with local communities on sustainable solutions that support local and global sustainable development goals
• Through our partnership with The Coca‑Cola Company we have access to consumer insights globally and locally, and we also make sure our partnerships and actions related to sustainable development are in synergy with theirs

Annual stakeholder forum

Every year we bring together a group of diverse stakeholders to review our sustainability performance and to better understand their expectations for the future.

We publish a summary of the findings and make sure we learn from and put into practice the feedback we receive. 

As a result of this feedback, we’re setting longer-term performance targets and increasing the focus on consumer health and sustainability in our supply chain. We’ve also made significant changes to our reporting to address stakeholder information needs: seeking a higher level of external assurance, integrating our sustainability and financial reports and consolidating issues on our materiality list to better reflect global trends.

Our 2015 forum was the first held jointly with The Coca‑Cola Company at EXPO Milan. Customers, suppliers, academics, NGOs, industry and other technical experts met to discuss our direct and indirect socio-economic impact, water and packaging related approach and progress, and comment on our most material sustainability issues.